COMMENTS FROM CUSTOMERS AND THE PUBLIC
Just a few of the comments from Customers and the public that we would like to share !
A visiting driver from one of the Irish hauliers has damaged the gate on the entrance to our factory this morning.Thankfully your driver Paul GILBERT driving WV63 LCL came forward & reported it to security.I subsequently went & spoke to him regarding the matter, & knowing drivers often get “bad press” I wanted to
comment what a credit he is to RT Keedwell. His whole attitude & helpfulness was first class, so please pass on my thanks.
Date: 22 November 2016 at 18:55:38 GMT To: <firstname.lastname@example.org> Subject: Fantastic driver!!!
I have never done this before but felt the need to let you know about one of your drivers. My father and I were loading a small trailer with long wooden battens at Perthshire Timber Company in Dunkeld Perthshire on the 18th November. As we always do, we were discussing how we would tackle the job. and again, as we do, we seem to take ages to sort out a solution!!!
One of your drivers was loading his own lorry (MV65 FVT) ready for a trip to Carlisle and took sympathy on us!!! Being someone who knew his stuff about securing loads, he took a little time to sort us out. What a lovely guy he was, so helpful without being asked for help, and for someone who he didn’t know. What a better place the world would be if everyone was like him, and what a great advert for your business.
I really hope you are able to take the time to let your driver know what an asset he is and how grateful we were for his help…FYI the owner of Perthshire Timber heard the story and provided contact details and a note of th registration number of the vehicle.
Derek (Full name Supplied)
I’m not sure if this is any interest but thought I would let you know what happened to one of our drivers Tony on Monday. He was on the M6 motorway and he came across an old lady walking on the hard shoulder. He stopped the vehicle and put the lady in the cab as she was very confused and he took her to the nearest services, he managed to get a telephone number off her which he rang. The old lady was ten miles away from home and was missing from her family she also had dementia. The ladies family were over the moon that she had been found. Tony phoned the police and told them that he found the lady on the motorway and that he contacted the family.
Tony then drove the women home to her husband and daughter. He asked was she ill as the lady didn’t seem to think she was, the family confirmed that she had dementia and this wasn’t the first time she had gone walkabout.